Terms and Conditions

1.1.2019

 

About our webstore

 

All products from this webstore and site are sold by House of Horses Helsinki Oy (VAT: FI29675028). Our products are available for purchase in Finland and all over the world for persons over 18 years old. The prices include VAT. All rights are reserved on our prices and shipping costs. We ship worldwide.

 

Orders

 

All of our products can be ordered on the internet from our website www.houseofhorseshelsinki.com. The customer commits to the delivery terms and conditions with every order.

 

Payments

 

All products and shipping costs will be paid with the order. On our webstore you can pay with these following internet banks: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Pankki and Ålandsbanken. We also accept most of the bank cards. Payments are run via Klarna Bank AB. You can also pay with advance bank transfer.

 

Payment moderator

 

 

 

 

Klarna Bank AB (556737-0431) is moderating internet payments of this webstore. In case of any possible complaints we kindly ask you to contact the trader.

 

Klarna Bank AB

p. 09 425 997 73

Korkeavuorenkatu 34
00130 Helsinki
Finland

Headquarters:

Sveavägen 46, 111 34 Stockholm

Organization number: 556737-0431

www.klarna.com

 

Internet banks

 

Klarna Bank AB is moderating the internet bank payments on our website. From the customer’s view this service is working as any other internet payment moderator.

 

Advance bank transfer

 

All orders will be shipped after the payment is submitted. We will not deliver by cash on delivery. All payments should be indicated to:

 

House of Horses Helsinki Oy

IBAN: FI71 1544 3000 1054 32

BIC: NDEAFIHH

 

All orders are proceeded and handled during business hours after the payment is submitted. If the payment has been done by advanced bank transfer we are reserving the order by 5 weekdays. After that the order will be canceled.

 

Delivery time

 

All products will be delivered as soon as the order is confirmed, in maximum of 7 business day after the order has been made. This does not apply if there is an announcement about any exceptions.

 

Delivery and shipping costs

 

All shipping costs include the post and the packaging costs. You can check all costs after choosing how you would like the order to be delivered to you. All orders are delivered by the Finnish Post services, varying from where we are shipping the parcel. Delivery costs start from 5,95 euros. Shipping costs worldwide:

 

Europe: 9,00 €

Asia: 22,00 €

USA: 29,00 €

 

Terms for exchanging or returning products

 

The customer has the 14 day right for exchange or return by the Finnish consumer protection law. The right for returns includes only products in original packages and merchantable, in a good condition. For returns these following details are needed:

  • your customer number, name, address and phone number
  • your IBAN

 

The address for any returns:

House of Horses Helsinki Oy
Kalliolinnantie 10 A
00140 Helsinki, Finland

We do not receive any returns after 14 days of the delivery. When the return is accepted the payment will be returned to your bank account. No refund policy for international orders.

 

In case of problems with the delivery or a flawed product

 

If the product has gone missing during the delivery, flawed or the customer gets the wrong product it should be informed by the customer immediately to [email protected] or by mail to the address below:

House of Horses Helsinki Oy
Kalliolinnantie 10 A
00140 Helsinki, Finland

The inform about an incorrect delivery or a wrong, missing or flawed product has to be made in 14 days from receiving the product. If the package has damaged in mail, the appeal should be made immediately directly to the Post. We are not responsible in the case of any force majeure.

 

 

Other important information

 

All right are reserved concerning our delivery terms and conditions. The customer has been advised to read the delivery terms and conditions that are valid at the moment. House of Horses Helsinki handles all customer information confidentially. House of Horses Helsinki does not to disclose any customer information to third parties.